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TRI Staff

TRI Staff

TRI Staff contributors are located in Transaction Resources, Inc. offices around the United States. With lead writer, Isa Cann, staff work as a team to provide product and Payment Industry insights to current customers and others interested in Merchant payment processing related news and information.

If you're getting ready for EMV or “chip” cards this year then you can feel confident that your business is moving in a positive direction towards security for you and your customers.

Magnetic stripe technology has been our staple for decades but with the rise of incidences of fraud, the change to EMV will be a leap forward for the US. Where EMV cards are used; e.g., Europe, there is substantially less fraud. The code in the chip adds an additional layer of powerful fraud protection that cannot be achieved with the magnetic stripe.


Guy Berg from Master Card explains why the legacy magnetic stripe card is less secure:
"The magnetic stripes on traditional credit and debit cards store contain unchanging data. Whoever accesses that data gains the sensitive card and cardholder information necessary to make purchases. That makes traditional cards prime targets for counterfeiters, who convert stolen card data to cash."

 

Core problems with "Mag Stripes":

1. Magnetic stripes are easily cloned
2. Terminals perform little or no risk assessment
3. The authentication data is static
4. Host cannot recognize cloned cards


If someone copies a magnetic stripe, they can easily replicate that data over and over again because it doesn't change. EMV cards provides unique card data to help eliminate theft, and bring US businesses up to speed with the most widely used credit card security technology to date.

Deena Tolley of TRI will present a workshop on Credit Card Security and Understanding the Liability Shift for Merchants in South Yarmouth, MA. She will also be sharing how to keep your business transactions safe and secure!

 

There are a lot of changes occurring with credit cards and merchant payment processing right now:

 

  • Fraud loss liability shifting to some merchants in October 2015
  • Replacement of magnetic stripe cards with chip-based cards (EMV)
  • Development of various new smart phone technologies for payment processing

 

Learn from Deena how to avoid the fraud loss shift, secure your good reputation and ensure the safety of your customers' information - or even your own.

 

This free workshop by Transaction Resources, Inc. will prepare you for all of this and more, including saving money on processing fees and the best options for mobile payments. This presentation is part of the Yarmouth Chamber of Commerce workshop series.

 

Tuesday, April 28th 9-11 AM
Bridgewater State University
1175 Route 28, South Yarmouth, MA

 

To register, please call the Yarmouth Chamber of Commerce at 508-779-1008.

Thursday, 12 March 2015 20:25

Are Your Ready for "Chip Cards"?

"Chip cards" or EMV cards are credit and debit cards embedded with a micro-chip. The acronym, EMV stands for Europay, MasterCard, Visa.

Don't let the changes catch you unaware! These cards are in wide-spread use throughout the world and are now being rolled out in the US. The goal of EMV is to improve security and reduce fraud at the point of sale. By later this year magnetic stripe cards will live only in our memory, along with the 8-Track tape.

 

For merchants, the switch to EMV requires adding new in-store technology, updating internal processing systems, and complying with new liability rules.

 

For consumers it will cost no more than a bit of extra time for processing at the check-out counter. They will simply receive and activate new cards and adjust to a small change during the payment process.

 

For the benefit of both our business partners and their customers, we answer a few important core FAQs about EMV cards in a series of future quick reads, "EMV Bytes". 

 

 

Tuesday, 17 February 2015 22:31

When Jason Oxman Speaks, We Listen

Jason Oxman is the CEO of the Electronic Transactions Association (ETA), the global trade association representing more than 500 payments and technology companies. His insights into the popularity of mobile payments is timely information. In the Innovations section of a recent Inc. magazine article, Mr. Oxman explains: “As consumers change the way they pay, migrating from plastic cards to mobile phones and wearables, the payments industry is deploying a host of new technologies for retailers--and empowering consumers to pay how they want to pay.

 

While merchants adapt to several changes in payment processing administration in 2015, including accepting EMV and becoming PCI DSS compliant, B2C and B2B Businesses might consider incorporating the indomitable strength of mobile device processing now. 

 

Research Supports Mr. Oxman

 

In June 2014, a CustomerMonitor survey of 3002 consumers conducted by Mercator Advisory Group indicates, “…mobile payments is of growing interest and use as 43% of US consumers surveyed have tried mobile payments, up from 31% in 2013.” The report also reveals, “…that 38% of US adults, especially young adults (62%), are interested in wearable technology devices with a mobile interface that enables various activities, which may include making payments or mobile banking.

Tuesday, 30 December 2014 20:45

Alert: "Merchant Services" Slamming Scams

All too often during business hours the phone rings and time is lost on a salesperson that has nothing you need at that busy moment. It's possibly a wasted minute or two. Their goals are relatively easy to assess as soon as you answer the phone. You politely “let them go”.

 

Professional scams on the other hand, or "slamming", are far more insidious and can result in large losses for your business on several fronts. The slammers know what they are doing; they understand the boundaries of human trust and rely on your sincerity and good will.

 

Scam calls, often from “merchant services”, can result in a merchant providing secure information to someone who is impersonating the service or support department of a reputable merchant services provider. The scammer convinces the merchant to execute fraudulent agreements for billable merchant related services that were neither needed nor wanted.

 

Be aware of these key tactics

 

  • Merchants are told that their accounts have been locked. The scam caller needs their account information to unlock it.
  • Merchants have been tricked into signing binding contracts by being told that the documents were just applications to obtain price quotes.
  • Merchants were led to believe that the callers were associated with the merchant's current card processor, Visa, MasterCard, or their bank, and explained that they were calling to update account information. The merchants were tricked into signing new contracts.
  • Falsely claiming the merchant's current swipe terminals were outdated or incompatible with its services. Callers then convinced them to lease new card processing terminals for some amount of years.
  • Merchants were falsely told that they could cancel the new agreement at any time.

 

To prevent losing anything more than a few seconds on one of these slamming schemes, relax and know that there are concrete ways to stay safe and secure. Call TRI, a trusted merchant processor for over 25 years. Create a secure merchant payment account today! 

 

For our current clients, if you suspect anything that doesn’t sound just right to you, call your TRI salesperson or TRI customer service at 888-494-9988 or email us at info@transactionresources.com or customerservice@transactionresources.com. There is no question too silly to ask us. Don’t be duped by the scammers. 

TRI's own Joe Forgione will be interviewed on 4 Cape Cod radio stations this Sunday, December 28th!


tri joe forgioneJoe will be informing Cape listeners, including the merchant community, about technology and security measures that are ever-evolving to prevent data breaches. Joe’s on-air education will help keep businesses and their customers safer from theft. The cost of data breaches is often more than monetary. Listen in if you’d like to learn more.


Joe will also address EMV “chip” cards; what they are and how merchants and the public can prepare for their required use in the fall. Unless merchants opt to no longer accept credit cards, EMV is a firm change in merchant payment technology.

 

You may listen to Joe on the Cape Cod Sunday Journal, live, during the follow times:

 

5:00 a.m. on Cape Country 104
6:00 a.m. on Classical 107.5 WFCC
7:00 a.m. on 99.9 WQRC
8:00 a.m. on Ocean 104.7

 

After the broadcast, the interview will also be available via podcast.

TRI wants our merchant clients to be extra aware of the potential theft of data through the high shopping season.

The PCI Security Standards Council explains the following for your benefit:

 

"Malware has been the culprit behind many high profile retail breaches over the last year. And the holiday shopping season is a prime opportunity for hackers to take advantage of this and other vulnerabilities to steal valuable payment card data.

 

Check out this new infographic from the PCI Security Standards Council on tips retailers and others can take to protect their systems against malware attacks."

 

Click on image below to view the larger original

 

 

 

Tuesday, 04 November 2014 19:10

What does January 15, 2015 Mean to You?

January 15, 2015: Is it a day like any other in the world of the merchant?

 

It will be if your payment processing is PCI DSS v3.0 compliant. "Not so much" if you have decided to put the steps of this updated global security standard on the back burner.

 

The security measures have been instated for your and your customer’s benefit. It is only after billions of dollars of losses as a result of data breaches, in all areas of commerce, have these compliancy measures been developed. As digital communications have eased and quickened many administrative tasks, so has it made merchants' data more vulnerable to theft. PCI DSS v3.0 is a means to protect your business.

 

Along the payment processing chain, the areas impacted most by v3.0, as identified in The Green Sheet, a Payment Industry publication, include:

 

 1. Penetration testing requirements for all merchants has been expanded. Before v3.0, small businesses could achieve compliancy by walling-off data-sensitive areas of networks from their larger information network. Now they will be required to perform penetration testing on those seemingly secure areas as well, just as medium and large businesses have and must still.

 

2. Responsibility of third-party service providers (any entity that stores, processes or transmits payment card data) has also expanded. In particular, value-added resellers (VARs) will now be required to have unique passwords and “employ two-factor authentication for each of their merchant [clients] in order to remotely access the networks of those merchants".

 

3. E-commerce businesses that redirect consumers to third-party payment providers, especially when it is not transparent to the customer that they have been transferred to a third party processor. For example, it is obvious that the customer has been sent to PayPal for payment, but it is not obvious if the 3rd party processor has a “frame” imbedded in the merchant’s website that is actually collecting data, processed at a remote website. E-commerce merchants will now have to fill in a substantially longer SAQ (Self-Assessment Questionnaire) to assure the security of the third party providers. You may want to brew a pot of coffee for this one!

 

Additional office administration, new work routines and staff training that result from the increased security measures are unavoidable, but the steps may save you from a myriad of time and money-wasting headaches if you are ever deemed responsible for a customer's data breach. We mentioned the following in the July newsletter, but the points bear mentioning now again as the date for the new requirements approaches.

 

If a data breach did occur at your business, depending on the breadth of the breach of customer data, your responsibilities could include:

  • Notifying customers and the attorney general
  • Monitoring credit for those customers who had been affected
  • A forensic examination to determine if and how a breach occurred, meaning that a shutdown of a POS might be required for some inconvenient length of time
  • Replacing cards whose data had been compromised may be required by the card issuers
  • Fines administered by those issuers whose cards were involved

 

First, learn more today about the Security Standards on the PCI SSC's website, including what you need to do in the near future to be compliant. 

 

The TRI website has more information you need to get started. 

 

The TRI Customer Service team is available to support and guide our customers as always.

 

The company at large is dedicated to keeping your business and its reputation preserved. We at TRI have embraced our obligation to our customers for their data’s security for over 20 years. TRI continues to affirm that trust by assuring our own PCI compliance.

 


emv card 300wGet Informed About EMV Now. Your Business Depends on It.

 

As EMV becomes a required media for payment by issuing banks, you can now become more informed about the technology and policy surrounding it with plain language explanations geared for all users; from merchants to customers.

 

Over the past couple years several website resources have popped up intending to help inform consumers and businesses about EMV (Europay, MasterCard and Visa) cards. They tended to be somewhat technical - or too simple. The EMV Connection website provides useful, ongoing information to all interested parties: EMV Issuers, EMV Merchants, EMV Acquirers/Processors and EMV Consumers. Please visit the EMV Connection >>

 

Previous TRI Blog Articles Regarding EMV:

  1. 1. EMV Updates for Spring 2014
  2. 2. Get Ready! Transition to EMV Cards No Longer Optional

fd-130-plus-iphone-6-equals-happy-shoppersMerchants with older terminals are being left behind as multi-millions of Americans are purchasing the iPhone 6 and 6 Plus with Apply Pay. Customers appreciate that they only need to pass this smartphone close to any Apple Pay-ready terminal to buy what they want on the fly. Near field technology does the rest. 


Payment speed and simplicity are always welcome, especially during the busy holiday season! But those are just 2 good reasons. ‘How about this one? As reported by Mark Rogowsky writing for Forbes:

 
The opening weekend for the iPhone 6 was Apple’s best ever for a new smartphone, with 10 million sold in just three days… Though Apple hasn’t put out any official numbers yet, using data from third parties that track such things, it appears the “second 10 million” iPhone 6 and 6 Pluses are nearly all in the hands of customers. Apple’s rumored goal of delivering 70-80 million iPhones between the launch and the end of the year is moving from abstract to real as the numbers come into focus.


When one of the millions of iPhone 6 customers ask you, “Can I pay with my iPhone?” Be the merchant at the counter that responds with a warm, “Yes we do!” And "What else will you be wanting today?” Get your FD 130 or FD 130 Duo today and earn the 2014 holiday shopper’s business early in the season! 

 

To accept payments from millions of iPhone 6 users, order the FD 130 or FD 130 Duo by emailing TRI at info@transactionresources.com, or call us at 888-494-9988. We are pleased to equip you for the holiday rush!

 

If you are already a TRI merchant then contact your TRI salesperson. Thay are happy to answer any questions and expedite your order!

 

 

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