888-494-9988

  • slide1

Published on Tuesday, 17 June 2014 Published in Blog

 Accepting Payments on The Road Is Easy!

early mobile phone

Almost everything becomes portable eventually! These days payment processing offers the ultimate in simple, lightweight options to make your business truly mobile.


For retail sales, mobile processing helps close the sale by offering to accept a credit card for payment on the spot. Also, consumers tend to spend more with credit cards than cash if given the choice. Applications for retail mobile processing include:

 

  • Deliveries with payment due; e.g., pizza delivery payments
  • Event Marketing
  • Trade Shows
  • Charity Functions
  • Limousine and Taxi Service

 

For service oriented sales, accepting credit cards via mobile processing improves cash flow and eliminates the administration and time associated with the entire billing process as well as the collection process as payments lag. Applications for mobile processing for services include:

 

  • Plumbing
  • Electrical
  • HVAC
  • Fuel Oil Delivery and Repair
  • Tow Trucks and Road Services

 

Mobile processing also offers the efficiency of end of day reports similar to what’s found with traditional credit card terminals and POS systems. Transaction detail and summary totals are both available.

 

Portable Payment Terminals vs. Mobile Phone Payments: Are Both Or Either Right For Your Business?

 

Portable Payment Terminals have their unique set of benefits
 

FD 400gtPortable Terminals

 

  • Take payments wherever you receive a cell phone or private Wi-Fi signal
  • Ability to facilitate tips, gratuities, deposits and refunds
  • Machine prints out a receipt
  • Fees structured for the use of mid and large-sized businesses

 

eport mobile paymentMobile Phones

 

  • Take payments wherever you receive a cell phone signal
  • Extra convenient size (so small you could take a payment while sky diving, but we wouldn't recommend it)
  • Receipt can be emailed to customer
  • Fees structured for small to very small businesses


 

Small businesses that might normally use Square, now have the option of ePort Mobile through Transaction Resources, Inc. It offers the all of the features of Square with the advantage of speaking with a knowledgeable customer service representative 24 hours a day, 7 days a week. EPort Mobile also provides both summarized and detailed transaction data.

 

Which option is right for your business? Contact TRI Sales to answer your questions and further discuss your options. 888-494-9988 x1.

 

Fun image history of mobile phones>>

 

Published on Wednesday, 11 June 2014 Published in Blog

Surcharges. Nobody likes them. 

Though a considerable chunk of monthly expenses for many businesses, the fees that merchants pay to accept credit cards offer a tangible value.

 

surcharge signHowever, merchants would like to defray those expenses if possible, some passing them on to the customer as either credit card surcharges or convenience fees. This tack is not helpful in creating the warm feelings and the repeat business desired between you and your customers. And there's no legal way to conceal the aforementioned additional charges even when either type of fee can be applied. When applied, the customer must be clearly notified.

 

Before choosing to add fees to a purchase, merchants may want to consider a number of factors, including:

  • The potential impact on your customers’ experience
  • What your competitors might be doing
  • What information must be disclosed to your customers, and how
  • Cost of credit cards and other forms of payment

 

If, after your market research, the insights leave you comfortable to impose the added charges, learn more about the difference between credit card surcharges and convenience fees, including how they must be displayed prominently to the consumer.

 

gas station cash chargeIs There A Loophole, You Ask?

 

Merchants are allowed to provide discounts for payments in cash. Gas stations often post this discount prominently. Prices for both credit card and cash payments must be displayed together. 

 

Know The Difference:

Convenience Fees

A convenience fee is a flat fee. It may only be charged for a bona fide convenience for providing a payment method outside of a merchant's normal business practice. An example of this is a university or college that has contracted a third party to process credit card payments. This is considered an authentic convenience fee, and schools are quick to point out to students that they do not personally benefit from these fees so as not to alienate the student.

 

Wendy Badger Esq. wrote the following for CollectionIndustry.Org:

 

"Generally, fees cannot be assessed in a face-to-face transaction where the consumer presents a card for payment. Rather, it is only for transactions over the phone, over the Internet or other similar situations in which the consumer is not required to physically present a card. The theory is that the fee is for the “convenience” of the consumer not having to go to a point of sale for the transaction. The fee must be disclosed prior to the transaction, and there must be alternative payment options for which a fee would not be assessed. If a fee is assessed, it must be consistent for all types of payments within a particular payment channel, such as via mail, phone and Internet, whether the payment is submitted by credit or debit card, ACH network or check by phone." 

 

Credit Card Surcharges

Smartpay.gsa.gov describes it well: "Surcharges are fees that a retailer* adds to the cost of a purchase when a customer uses a charge/credit card. A surcharge is a percentage of the value of the sale. For example, if a cardholder purchases $100 in office supplies, a merchant may add a surcharge of 3% to the total purchase. There are specific brand (Visa/MasterCard) rules regarding surcharges." 

 

 *The ten states of California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma, Texas, and Utah, which cover about 40% of the U.S. population, prohibit credit card surcharges by state law. Therefore, even though Visa and MasterCard will be eliminating the prohibition against credit card surcharges, merchants in those ten states are unable to impose credit card surcharges since they are illegal under state law. Unless those laws are changed, merchants in those ten states are still barred from imposing credit card surcharges. 

 


 

Positive Customer-Building Approaches 

 

Instead of fees, take the promotional steps that will draw customers to you. We mentioned that merchants are allowed to provide discounts for payments in cash. Another idea is to promote your business with a pre-loaded gift card giveaway. It needn't be a large amount, but enough for the customer to purchase something. The likely result of, for example, a $5.00 gift card giveaway is that more than $5.00 will be spent. Make the purchase experience a positive one, and you have likely earned a repeat customer, and subsequent word-of-mouth promotion!

 


 

References & Further Research

 

http://transactionresources.com/index.php/triblog/item/121-surcharging-credit-cards-q-a-for-merchants 

 

http://www.collectionindustry.org/component/content/article/62-debra-j-ciskey/234-how-merchants-have-taken-the-convenience-out-of-convenience-fees.html

 

 https://smartpay.gsa.gov/about-gsa-smartpay/surcharges

 

 http://usa.visa.com/personal/get-help/checkout-fees.jsp

 

 http://www.mastercard.us/merchants/support/surcharge-rules.html

Published on Wednesday, 11 June 2014 Published in Blog

Transaction Resources, Inc. (TRI), is pleased to announce that Joe Forgione has rejoined the organization in the role of Regional Sales Manager.

 

joe forgioneJoe brings extensive experience and an in-depth knowledge of the merchant services industry. Earlier in his career, Joe held roles in commercial lending with two Massachusetts based banks, and then segued to the merchant services field, holding sales and account management roles over the past fifteen years with a number of prominent merchant service providers, including a ten-year tenure with TRI from 2002 to 2012. His combination of banking and merchant services experience gives him unique insight and ability to understand customer and business partner needs. Joe earned his Bachelor’s Degree in Political Science at the University of New Hampshire.

 

His office is based out of Brewster, MA, where he resides with his wife and two young children. He is an active member of the community, having served for the past several years on the board of the Cape Cod Chamber of Commerce. Joe also serves on the board of the Brewster Regional Little League.